FREQUENTLY ASKED QUESTIONS
General Product Questions
What products does Rollex offer?
Rollex manufactures a complete system of exterior building products, including soffit and accessories, siding (steel and aluminum), fascia, rainware, trim coil and a comprehensive selection of roofing and flashing accessories.
Who are Rollex products designed for?
Our products are engineered for professional contractors, builders and remodelers who require reliable, easy-to-install materials. We also provide resources for homeowners looking for durable, low-maintenance solutions for their home’s exterior.
Where are Rollex products made?
We are proud to manufacture our products in the United States at our state-of-the-art facility in the Chicago area, ensuring consistent quality and a reliable supply chain.
Color Matching
I’m planning an addition and need to match the existing Rollex color on my home. How should I go about that?
Depending on the length of time the product has been on your home and the amount of sun exposure, it may be easiest to take a clean piece into your local paint store to be color matched. Due to natural fading, a brand-new product may be a slightly different color than what is on your home.
Can I get a sample of your soffit, rainware or fascia colors?
Absolutely. Please fill out the Contact Us form, and we’re happy to send you a fan deck. We are unable to deliver to P.O. Boxes.
Siding & Accessories
What types of siding does Rollex offer?
We offer two siding material options:
- Steel: A heavy-duty siding option, featuring a non-combustible core and a thick PVC or Plastisol finish that resists scratches and fading.
- Aluminum: Available in a straight 8” lap panel siding in both smooth and woodgrain.
Soffit & Fascia
What is soffit, and why is it important?
Soffit covers the underside of your roof overhangs. It is critical for attic ventilation, helping to regulate temperature and prevent moisture buildup that can lead to rot or ice dams.
What types of soffit does Rollex offer?
We offer a variety of aluminum soffit profiles to fit any home aesthetic:
- System 3: Our most popular heavy-duty aluminum soffit. Available in solid, center vent and fully vented to meet your project needs.
- Stealth Hidden Vent: Provides maximum airflow with a clean, seamless look that hides the vents.
What is the role of fascia?
Fascia boards cover the ends of roof rafters and provide the mounting surface for gutters. Our aluminum fascia protects the wood from rot and eliminates the need for painting high, hard-to-reach areas.
Rainware
What is included in the Rollex rainware system?
Our rainware system includes everything needed to manage water runoff effectively: gutters, downspouts and a full range of accessories. All components are engineered to withstand extreme weather, including heavy snow and ice.
Is your rainware available in different sizes?
Yes, our rainware is typically available in standard sizes to ensure compatibility with a wide range of home designs and drainage systems.
Roofing & Flashing Accessories
What are roofing accessories?
Roofing accessories protect the edges of your roof. Key products include drip edges and gutter aprons, which support the shingles and prevent water from wicking back into the roof deck or fascia wood.
What are flashing accessories used for?
Flashing accessories are specialized components like deck/brick flashing, W-Valley and more. They are used to cover joints and protect edges (such as where a roof meets a valley or the fascia board) to deflect water away from the structure and prevent infiltration.
Trim Coil
What is trim coil used for?
Trim coil is used to custom-fabricate protective coverings for exterior wood trim around windows, doors and rake boards. It allows you to match or complement the color of your siding or soffit for a unified look.
What finishes are available for trim coil?
We offer various finishes, including smooth and PVC options, to match the siding’s aesthetic and provide maximum durability against the elements.
Maintenance & Warranties
How do I maintain my Rollex products?
Rollex products are designed to be low-maintenance. To keep them looking like new, we recommend a simple rinse with water or a mild detergent periodically to remove surface dirt and dust. No painting or staining is required. For more details, a care guide can be found in our Resource Center.
What kind of warranty does Rollex offer?
We stand behind our quality with industry-leading coverage. Most Rollex products come with a Limited Lifetime Warranty, providing peace of mind for as long as you own your home. Our Resource Center has more warranty information for our product lines.
Are Rollex products environmentally friendly?
Yes. Our aluminum and steel products are made from approximately 95% recycled materials and are 100% recyclable at the end of their lifespan. We also utilize eco-friendly packaging and locally sourced materials to minimize our carbon footprint.
How do I file a warranty claim?
In order to file a warranty claim, we require a completed claim form, along with images of the affected areas, the bill of sale and the installation date. In some cases, we may request samples of the affected product. To view or download each of our warranties, visit our Lifetime Warranties page.
Ordering & Support
How can I find a Rollex dealer?
Our products are available through a wide network of distributors and dealers. You can check our distributor location page to find a supplier in your local area.
Where can I find technical data and specifications?
You can access detailed spec sheets, color charts and installation guides in the Resource Center.
How can I contact Rollex?
You can reach us via:
- Phone: 800-251-3300
- Address: 800 Chase Avenue, Elk Grove Village, IL 60007
- Contact Form: Fill out the form on our Contact Us page. If requesting a sample, please include your address. Please do not use a P.O. Box.
I only need a few pieces. Can I buy direct?
Unfortunately, we are not able to sell directly, but we’ve put together a list of our distributors and dealers who can help you with your order.